Frequently Asked Questions

What is an electric vehicle (EV)?

As a rapidly growing mode of transportation, the electric vehicle (commonly called an EV) is an environmentally friendly alternative to the gasoline-powered vehicle. Battery-powered EVs don't require petroleum-based fuels to operate. Instead, they plug into electric vehicle charging stations to get powered up. Over the next several years, nearly every automobile manufacturer will offer a plug-in hybrid or a battery-powered electric vehicle. Practical and energy efficient, these vehicles cost very little to operate and are easy to charge. [ back to top ]

Why would I want to switch to an Electric Vehicle?

There are many reasons to make the switch to an electric vehicle. Maybe you have a long commute to work and want to cut your weekly fuel costs. Perhaps your family wants to become more environmentally conscious. Or you may be someone who embraces new technology and wants to be at the forefront of this emerging transportation method.

You should consider purchasing an electric vehicle if you want to:

• Help the environment: There are many environmental benefits to switching to an EV. As we increase the number of plug-in electric vehicles on the road, we decrease the number of gasoline-powered vehicles that are emitting dangerous greenhouse gases into the atmosphere. Driving an EV demonstrates your strong commitment to the environment.
• Create a healthier atmosphere: Widespread use of EVs in this country would significantly improve our air quality and be better for the health of us, our children and future generations.
• Save money: As gas prices continue to climb, the electric vehicle offers a cost efficient alternative to the prices you currently pay at the pump. Plus, the government will most likely extend its current fuel-efficient vehicles tax incentive, which could mean you'll receive a tax credit for purchasing an electric vehicle.
• Decrease our nation's foreign dependency: When we reduce the number of fuel-dependent vehicles on American roads, we also decrease our fuel needs, ultimately helping to reduce the United States' dependence on foreign oil.

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What is a Level 2 charging station?

Owning an electric vehicle means you may never have to visit the gas pump. But you do need to charge its battery by connecting your vehicle to an electric vehicle charging station, which we call a car plug. With a charging station, your vehicle can plug in at your own home rather than fuel up. When you purchase your EV, you'll receive a Level 1 charger, which provides a 120-volt charge and takes up to 10 hours to charge to full power. Our Level 2 charging station, however, will provide a quicker charge for less money. Its 240-volt charge can power up your vehicle to a full charge in just 4 hours.

There are many different types of EV charging stations, including stations that charge two vehicles at one time. Free-standing, pole- or wall-mounted units are available in public charging stations, at commercial buildings and in residences.

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What is CarPlug?

CarPlug is your one-stop source for installing EV charging stations at your residence or business, whether it's an existing building or a new construction. Our partnership with GE, Eaton and Leviton enables us to provide the highest quality car plug products to fit your specific situation and site, and our dedicated team of certified, experienced electricians are trained and qualified to complete an installation of your EV charging station. CarPlug is powered by LaBelle Electric, a Michigan-based company with more than four decades of proven performance and excellence in electrical design and installation. [ back to top ]

Which products does CarPlug carry and install?

CarPlug has established strong partnerships with two of the premier manufacturers of EV charging stations. GE, Eaton and Leviton are at the forefront of the drive to connect EV owners with easy and accessible charging capabilities, and our relationship with them enables us to offer their highest quality, innovative products. We offer a wide variety of the GE, Eaton and Leviton products, including wall-mounted and freestanding electric vehicle charging stations. Every installation is different, but we will work with you to ensure you get the perfect product to fit your needs and circumstances.

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How much will I save by having my own EV charging station?

Electric costs will vary depending on local utility rates, what kind of EV charging station you install and what vehicle you own. Regardless, the cost of powering your EV will be significantly less than what you would pay at the pump to fuel a traditional vehicle. Based on currently available electric vehicles and average electricity rates, it's estimated that an EV owner will save approximately 75% in fuel costs by switching from gasoline to electricity. For instance, to power your vehicle for 100 miles using a Level 2 charger, it may require up to 4 hours of charging time at a cost of about a $1 a day.

Also, a Level 2 charging station will enable you to charge your EV during off-peak hours, letting you benefit from a lower rate. See below for a comparison of costs, and do the math for yourself to see the true savings of owning an electric vehicle.

Save with a Level 2 Charging Station

*Rates are estimated for comparison purposes only. Estimated rates do not include applicable surcharges and taxes. Rates may change by MPSC order. Price estimates include energy and distribution charges only.

Please note: A Level 2 electric vehicle charging station requires a separate meter installed by a licensed electrician.

SPECIAL OFFER! For a limited time, Detroit Edison will pay up to $2,500 of the cost to purchase and install a 240-volt charging station*. With this incentive, the cost for your EV charging station and installation may be completely covered. For more information or to apply, visit dteenergy.com/pev.

[DISCLAIMER]

*This limited time offer is available from DTE Energy for the first 2,500 customers who apply for their EV rate. Offer expires 12/31/12. CarPlug is not responsible for changes in this offer or program. For complete details, visit dteenergy.com/pev. [ back to top ]

How long will it take to charge my Electric Vehicle?

Most manufacturers state their vehicles can be charged to full power in about 6-8 hours. Every vehicle is different, but our Level 2 charging capacity speeds the charging process and will enable you to charge your electric vehicle to full power in as few as 4 hours (assuming a 24kWh battery and a full-cycle charge). This means you can plug in your vehicle and let it charge overnight while you sleep. [ back to top ]

How do I know when my car is charged?

There are a number of useful tools you can access through your regular technology channels. Program your electric vehicle charging station to notify you through your smartphone, email or text message when your EV charge is complete. [ back to top ]

Why do I need an electric vehicle charging station at my home?

More and more electric vehicle charging stations will be built across the country as the U.S. begins building an infrastructure to accommodate the growing number of EVs on the roads. But these EV charging stations will require leaving your vehicle for hours at a time in order to charge to full power. Having an EV charging station at your residence lets you conveniently plug in and power up overnight, when your car is sitting idle. Plus, electric utility providers may offer their lowest rates during the overnight off-peak hours, when electrical use is low, so you'll get the most for your money. [ back to top ]

Can CarPlug install an electric vehicle charging station at my home?

Absolutely. Having an EV charging station at your residence makes it exceptionally easy and convenient to charge your EV anytime during the day or overnight. It can be installed in your garage or outside your home, and its security features ensure that only those approved by you can plug in to power up. [ back to top ]

How can I get CarPlug to install an EV charging station at my residence?

First, contact us at 1.855.CarPlug or 855CarPlug.com so we can learn information about your location, your current electrical setup and where you'd like your EV charging station installed. Then, we'll schedule a site survey and provide a recommendation based on your needs. [ back to top ]

I'm building a new home or business. Can CarPlug work with my contractors?

Yes! Our experienced, professional electricians can work closely with all of your contractors during construction to ensure their plans and specs include the appropriate electrical service to accommodate your specific electric vehicle charging station. [ back to top ]

I live in a remote or rural area. Can CarPlug still install a charging station for me?

We will do everything we can to accommodate your EV charging station needs no matter where your residence or business is located. Simply call or send us an email, and if we can't do the installation ourselves, we'll help you find a qualified local electrician who can receive a complete installation kit and handle the installation for you. [ back to top ]

Will my EV charging station have to be installed indoors or can it be located outdoors?

Whether your electric vehicle charging station is intended for home or in a public location, it is designed to be durable and weather resistant, so it can be installed in a garage (attached or detached) or uncovered and outdoors. [ back to top ]

What are the benefits of installing an electric vehicle charging station at my business?

Customers who visit your business will consider it a perk to plug in their EV while they're conducting business with you. If your business is looking to have a more positive environmental impact and create green incentives, installing your own EV charging station is an inexpensive way to impress your customers and clients. Letting your guests plug into your car plug while they're visiting will show your commitment and go a long way toward creating a positive perception of you and your business. [ back to top ]

How can I have CarPlug install a charging station at the business I own?

Contact us at 1.855.CarPlug to schedule a consultation with a qualified car plug specialist who can help you assess your needs and schedule a site survey so you can get started. [ back to top ]

I'm planning to open my own public charging station business. Can CarPlug help with that?

CarPlug can provide all of the product, instrumentation and installation you'll need for your public electric vehicle charging station. Contact us, and we'll talk to you about your needs and plans for your business. [ back to top ]

When I open my own public charging station, how will EV owners find me?

There are a number of existing and emerging technological tools that enable drivers to locate the nearest public EV charging station. These include smartphone apps and integrated GPS station locators. [ back to top ]

How much does it cost to have an electric vehicle charging station installed?

Because every installation is different and customized to your specific situation, a qualified CarPlug installation expert will first need to conduct a thorough survey of your site before providing a specific cost for your EV charging station(s). Once complete, our trained installation specialist will carefully explain the cost and permit requirements to complete the installation. [ back to top ]

Will an EV charging station from CarPlug work with my particular EV?

Yes. The electric vehicle charging station products we provide are manufactured by GE, Eaton and Leviton, and their charging stations meet all industry standards and are compatible with all auto manufacturers' electric vehicles. [ back to top ]

How can I be sure the electric vehicle charging station is compliant with my local ordinances?

Whether your EV charging station is for a residence or commercial building, we make certain it is completely compliant with all relevant local ordinances. Our professional CarPlug installation experts conduct the necessary research to ensure your car plug is compliant with local ordinances as well as ADA (Americans with Disabilities Act) guidelines. [ back to top ]

How do I keep someone from stealing my electricity?

The electric vehicle charging station products offered through CarPlug are fully equipped with custom access control to help prevent electricity theft and enhance safety. [ back to top ]

How do I get an electric vehicle charging station installed by CarPlug?

Contact us today to get started. Our qualified CarPlug specialist will talk with you about your needs, schedule a site survey and develop a recommendation so you can get powered up quickly. [ back to top ]

Can I purchase a charging station separately and install it myself?

When working with electrical components such as an EV charging station, it's always preferable to have installation completed by a licensed professional electrician. However, if you prefer to purchase a kit separately and install it yourself, we can provide you with all of the necessary components for installation. [ back to top ]

Where can I learn more or find CarPlug installer?

Call 1.855.CarPlug or visit 855CarPlug.com today to discuss how to get your EV charging station scheduled for installation by a licensed, insured CarPlug electrician. Or, click here to have a qualified CarPlug specialist call to discuss how you can get powered up. [ back to top ]